At Kamdhenu Milk, customer satisfaction is our top priority. We stand behind the quality of our products and aim to resolve every concern fairly and promptly.
1. Eligibility for Refund
You may be eligible for a refund or replacement if:
- You received a damaged, spoiled, or incorrect product
- The product quality does not meet our stated standards
- Your order was not delivered within the promised timeframe
- You were charged in error (duplicate charge or incorrect amount)
2. Non-Refundable Cases
- Change of mind after the order has been dispatched
- Products that have been consumed or partially used
- Complaints raised more than 24 hours after delivery
- Incorrect address or unavailability at delivery time (unless rescheduled)
3. How to Request a Refund
To raise a refund request:
- Contact us within 24 hours of receiving your order
- Email us at kamdhenufarm.jal@gmail.com or call +91 9914551300
- Provide your order ID, a brief description of the issue, and a photo if applicable
- Our team will review your request within 1–2 business days
4. Refund Process
Once your refund is approved:
- Refunds are credited to your Kamdhenu Wallet within 24 hours, or
- Returned to your original payment method within 5–7 business days
- UPI and card refunds depend on banking timelines and may take up to 10 business days
5. Subscription Cancellations
- Subscriptions can be cancelled anytime from your account dashboard
- Cancellations must be made at least 24 hours before the next delivery cycle
- Pro-rated refunds for unused subscription days will be credited to your Kamdhenu Wallet
6. Replacements
In many cases, we may offer a free replacement on your next delivery instead of a refund — whichever you prefer. Our customer support team will offer you both options when applicable.
7. Contact Us
Kamdhenu Milk
VPO Namhol, Distt. Bilaspur H.P.2
Email: kamdhenumilk@gmail.com
Phone: +91-88947805160